Privacy Policy

Last updated: 16 August 2026

1. Who We Are

Euro Arab Group ("we", "us", "our") is a multinational consultancy providing professional training, financial consultation and auditing, and academic and medical logistics services. Our headquarters is in Amman, Jordan, with branch offices in London (United Kingdom) and Dubai (United Arab Emirates).

For privacy enquiries, contact us at info@euroarabs.com.

2. Information We Collect

Information you provide directly

• Contact forms and enquiries: name, email address, phone number, company or organisation name, and any details you include in your message.
• Consultation bookings: name, email, phone, preferred date and time, and the service you are interested in.
• Newsletter subscriptions: email address.
• Partner or supplier applications: organisation name, contact details, and relevant professional information.

Information collected automatically

• Usage data: pages visited, time spent on pages, referring URLs, and general navigation patterns.
• Device information: browser type and version, operating system, screen resolution, and language preference.
• IP address: used for security purposes (spam protection) and approximate geographic location only.

3. How We Use Your Information

• To respond to your enquiries and provide the services you request.
• To process consultation bookings and schedule follow-ups.
• To send newsletter updates you have subscribed to (you may unsubscribe at any time).
• To improve our website, content and user experience through aggregated analytics.
• To protect the website against spam, fraud and unauthorised access.
• To comply with legal obligations in the jurisdictions where we operate.

4. Cookies and Tracking

Essential cookies

We use essential cookies that are strictly necessary for the website to function, including spam protection on forms (Google reCAPTCHA). These cannot be disabled.

Analytics cookies

With your consent, we use Google Analytics 4 to understand how visitors interact with our website. Analytics data is anonymised (IP anonymisation is enabled) and is used only in aggregate. You can accept or decline analytics cookies via the banner shown on your first visit. You can change your preference at any time by clearing your browser's local storage for this site.

Live chat

When enabled, our live chat service (Crisp) may set its own cookies to maintain your chat session. These are functional cookies necessary for the chat feature.

5. Third-Party Sharing

We do not sell, rent or trade your personal information. We may share data with the following categories of third parties, solely for the purposes described:

• Service providers: hosting, email delivery, analytics and spam protection services that process data on our behalf under contractual obligations.
• Partner institutions: when you enquire about a specific programme delivered through our partners (such as AIM Academy or Mission Academy), we share relevant contact details to facilitate your enrolment. We will inform you before any such sharing.
• Legal requirements: we may disclose information if required by law, regulation, court order, or governmental request.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry and booking data: up to 24 months after your last interaction, unless an ongoing engagement requires longer retention.
• Newsletter subscriptions: until you unsubscribe.
• Analytics data: aggregated and anonymised; individual session data is retained for up to 14 months per Google Analytics defaults.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data (subject to legal retention obligations).
• Object to or restrict certain processing activities.
• Data portability: receive your data in a structured, commonly used format.
• Withdraw consent for processing based on consent, at any time.

To exercise any of these rights, email info@euroarabs.com with the subject line "Privacy Request". We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include encrypted connections (HTTPS), access controls, and regular security reviews.

9. International Transfers

As we operate in Jordan, the United Kingdom and the United Arab Emirates, your data may be processed in any of these jurisdictions. We ensure appropriate safeguards are in place for any cross-border data transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, contact us:

• Email: info@euroarabs.com
• Phone: +962 7777 72583 (Amman) | +44 7383 848250 (London) | +971 50 956 5343 (Dubai)